Interactive onboarding

Configure Latch without the guesswork.

Follow interactive, step-by-step guides for tickets, automod, security, Banwave, reports, and more. Every guide shows what the feature does, which plan and permissions it needs, the exact commands, a live configuration check, and a verification step.

Guided Setup

Four interconnected tools that walk you through real configuration, backed by live diagnostics.

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Setup wizard

Run /latch setup and step through permissions, staff roles, log channel, and tickets. Each page rechecks the server live.

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Per-feature guides

/latch guide opens a menu with every available topic. Each guide lists plan requirements, real commands, live status, and common mistakes.

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Live diagnostics

/latch diagnose reports missing permissions, deleted channels, invalid roles, and unmet plan requirements with concrete fixes.

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Plan-aware help

/latch help shows only the commands your server can actually use. Plus and Pro features appear with a clear notice of the required plan.

What the guide menu looks like

The Discord guide menu is a native select dropdown. Every entry opens the same interactive view that includes:

  • What the feature does
  • Required plan and permissions
  • Step-by-step instructions
  • Live configuration checks
  • Common mistakes and fixes
  • Verification procedure

Buttons let you step through the guide, recheck configuration, run a read-only diagnostic, or jump back to the menu.

Latch guided setup
Latch guided setup
Choose a topic below. Every guide shows what the feature does, what plan and permissions it needs, the exact commands, a live configuration check, common mistakes, and a verification step.
Quick status
\u2705 Staff roles \u2014 2 roles configured
\u274C Log channel \u2014 no channel set
\u2705 Ticket category \u2014 open-tickets
Getting started with Latch
Ticket setup
Ticket forms & saved repliesPlus
Automod
Rule LabPlus
BanwavePro
Custom workflowsPro
Plans and permissions still apply. Guided setup walks you through the correct configuration, but it does not bypass Discord permission checks or your server’s plan entitlements. Restricted features require the correct plan. Plan is managed on the Latch dashboard and cannot be changed from Discord or by role assignment.

Setup guide documentation

Search the same guides Discord shows. Every entry maps to a live topic in /latch guide.

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Getting started with Latch

Free

First-time setup: bot permissions, staff roles, log channel. Run /latch diagnose at the end to confirm every row is green.

/latch setup/latch config staff add @role/latch config log #channel
Open in Discord: /latch guide getting_started

Ticket setup

Free

Private category, staff visibility, panel, and the full open-close-reopen lifecycle. Latch needs Manage Channels and Manage Permissions on the category.

/latch ticket setup/latch ticket panel #channel/latch ticket open
Open in Discord: /latch guide tickets

Ticket forms & saved replies

Plus

Structured intake forms and reusable staff responses attached to the ticket panel.

/latch ticket form create/latch ticket reply add/latch ticket reply send
Open in Discord: /latch guide ticket_forms

Ticket priorities & SLAs

Plus

Triage levels (Plus) and first-response / resolution time targets (Pro). Breach alerts go to the log channel.

/latch ticket priority add/latch ticket sla set
Open in Discord: /latch guide ticket_priorities

Moderation & case management

Free

Warn, timeout, kick, ban, and manage the case history. Every action returns a case ID and is written to the log channel.

/warn/timeout/kick/ban/case history
Open in Discord: /latch guide moderation

Appeals

Plus

Staff-reviewed appeals queue for sanctioned members. Accept or deny with audit trail.

/latch appeal setup/latch appeal list/latch appeal accept
Open in Discord: /latch guide appeals

Automod

Free

Rule-based filtering with thresholds, exemptions, and actions. Test rules with /latch automod simulate before going live.

/latch automod add/latch automod exempt/latch automod simulate
Open in Discord: /latch guide automod

Rule Lab

Plus

Draft and simulate rules safely before publishing them as live automod rules.

/latch rulelab open/latch rulelab simulate/latch rulelab publish
Open in Discord: /latch guide rule_lab

Security alerts

Free

Join-burst detection and alert routing. Latch never auto-acts on a burst; review and enable raid mode manually.

/latch security threshold/latch security status
Open in Discord: /latch guide security_alerts

Raid mode

Plus

Manual lockdown while a raid is in progress. Pause invites and apply a stricter join gate.

/latch raid on/latch raid off/latch security status
Open in Discord: /latch guide raid_mode

Banwave

Pro

Review-first bulk campaign workflow. Scan produces a candidate report; nothing is banned until explicit confirmation with confirm:CONFIRM. A match is not proof of misconduct.

/latch banwave scan/latch banwave review/latch banwave preview/latch banwave execute
Open in Discord: /latch guide banwave

Queue Intelligence

Plus

Waiting, first-response, and resolution metrics per ticket. Requires ticket history to be useful.

/latch queue stats/latch queue ticket
Open in Discord: /latch guide queue_intelligence

Incident Replay

Pro

Reconstruct an incident from the audit trail, case history, and security alerts within a time window.

/latch replay start/latch replay view/latch replay export
Open in Discord: /latch guide incident_replay

Scheduled reports

Plus

Automated periodic summaries for moderation, tickets, and security. Run manually for verification.

/latch reports schedule add/latch reports schedule run
Open in Discord: /latch guide scheduled_reports

Historical reports & exports

Plus

Query historical data with short periods, export as CSV or JSON. Advanced periods require Pro.

/latch reports query/latch reports export
Open in Discord: /latch guide historical_reports

Custom workflows

Pro

Trigger-based automation with validate, preview, enable, and failure inspection. Preview is the safety net.

/latch workflow validate/latch workflow preview/latch workflow enable
Open in Discord: /latch guide workflows

Plans & feature access

Free

What each plan includes and why plan cannot be unlocked via Discord roles. Manage the plan on the Latch dashboard.

/latch status/latch help
Open in Discord: /latch guide plans

Troubleshooting

Free

Common causes for missing permissions, deleted channels, and failed configuration saves. Run /latch diagnose first.

/latch diagnose/latch status
Open in Discord: /latch guide troubleshooting

No guide matches your search.

Plans

Guided setup is available on every plan. Feature setup itself still requires the correct plan and Discord permissions.

Free
Core moderation and tickets
  • Guided setup wizard
  • Feature guides and diagnostics
  • Moderation & cases
  • Automod (basic rules)
  • Security alerts
  • Ticket panels
  • Ticket forms & saved replies
  • Rule Lab
  • Banwave
Plus
Everything in Free, plus
  • Ticket forms & saved replies
  • Ticket priorities
  • Appeals
  • Rule Lab
  • Advanced automod
  • Raid mode
  • Queue Intelligence
  • Scheduled reports & exports
  • Banwave
  • Custom workflows
Pro
Everything in Plus, plus
  • Banwave (review-first)
  • Incident Replay
  • Custom workflows
  • Ticket SLAs
  • Advanced report periods
  • All Plus features
Plan cannot be unlocked from Discord. It is set on the Latch dashboard. Developer override commands exist only for the explicitly authorized owner and dev IDs listed in the source.